岗位职责：
1.通过电话和电子邮件及时提供优质的客户服务
2.分析客户咨询，提供最符合客户和公司利益的解决方案
3.直接协助客户或将客户需求转给适当的人员，以获得除供货以外需求的协助
4.处理订单、样品、退货请求和其他所需
5.收集客户的预测数据，以便备货
6.与客户对账，确保客户按时付款

1. Provide excellent customer service via phone and email in a timely manner.
2. Analyze customer enquiries and provide appropriate solutions in the best interest of both customer and company.
3. Assist directly or route customers to the appropriate personnel for assistance if other than supply chain topic.
4. Processing orders, sample shipments, return requests and other inquiries.
5. Collect forecast data from customers for stock replenishment.
6. Reconciliation with customers and keep customer paying on time.

岗位要求：
-大专以上学历；英文可作为基本工作语言；
-在客服、订单处理、销售助理等相关岗位至少三年以上工作经验；
-化工材料行业工作经验优先考虑；
-熟练EXCEL表单制作；
-具有良好的沟通能力和良好的团队合作意识；
-有责任感，能承担一定的工作压力，并独立开展工作。

- Collage degree or above. English can be working language.
- At least 3 years working experience in customer service, order processing, and/or sales assistant related function. Experience in chemical material company is preferred.
- Possess advanced Microsoft Excel skills
- Excellent communication skills. Strong teamwork spirit, strong sense of responsibility, able to work under pressure and independently.

完善的薪酬福利体系：
1、行业内有竞争力的薪酬待遇
2、每年根据个人绩效考核表现提供涨薪机会
3、年度体检
4、社会保障：购买社会保险（养老、生育、工伤、失业、医疗保险）+补充商业保险+ 公积金（入职即予购买）
5、带薪年假20个工作日
6、轻松健康舒适的工作环境
7、午餐补贴
8、年度员工旅游