The Role Responsibilities
1. Perform day-to-day operations, such as card dispute handling which following card scheme's timeline and internal process requirement etc RB HK S&T Financials Card Dispute related process according to DOI and relevant procedure within the risk and control framework.
2. To proceed the dispute case timely in according to the services standard and Card Scheme’s designated timeline.
3. Execute and monitors workflow to ensure that processing/ documentation is delivered in accordance with required Standards.
4. Achievement of accuracy standard, on a monthly basis, no less than 99.97%.
5. Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions.

Our Ideal Candidates
1. Good skills on Cantonese and English read, write & communication.
2. Has some credit card dispute knowledge in related to banking or some working experience in the industry (Finance background, Call back or customer service experience prefer).
3. Good team collaboration capability and excellent service awareness.
4. Being able to work under pressure.
5. Quick learner with logic thinking.

About our Transformation, Technology & Operations Team
Our Transformation, Technology & Operations (TTO) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.
When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.


【福利待遇Benefits】
1. 薪酬制度：基本工资、年终金、加班费/调休、年度调薪、试用期全额工资；
2. 福利保障：五险一金、补充性商业医疗保险、免费年度体检、高温津贴、节日福利；
3. 假期待遇：周末双休。除享有国家法定节假日外，还拥有至少12天带薪年假、15天带薪病假、3天志愿者假、婚假、产假以及陪产假、哺乳假、育儿假、独生子女陪护假等；
4. 弹性福利：商业医疗保险套餐可升级，根据业务安排可以居家办公；
5. 职业发展：线上线下培训，外部培训经费，内部转岗及晋升机会；
6. 工作环境：办公环境舒适，免费咖啡无限畅饮，食堂、休息区等；
7. 交通安排：紧邻3号线林和西地铁站，以及天河体育中心，交通饮食便利。