Academic
College degree or above (Mechatronics and related majors)
大专及以上学历（机电一体化及相关专业）

Experience
1. 4 years or more experience in after-sales service, maintenance or technical support
4年及以上的售后服务、维修或技术支持等经验
2.Maintenance experience in plastic material processing, injection molding, extrusion or injection machinery
塑料材料处理、注塑、挤出或射出机械等维修经验背景
3.Good experience in installation, commissioning and maintenance
良好的安装、调试和维护经验
4.Experience in project management
有项目管理相关经验

Job Skill
1.Understand English instructions and technical documents
能看懂英文说明书和技术文件
2.Understand electrical drawings and mechanical drawings
能看懂电气图纸和机械图纸
3.Be proficient in using CAD
熟练使用 CAD.
4.Understand the functions of PLC or draught fan
了解PLC或风机等功能
5.Good communication and public relations skills
良好的沟通和公关技巧.

Personality
1.Be proactive and clear about priorities
积极主动，明确工作重点.
2.Maturity, loyalty, reliability and tolerance
成熟、忠诚、可靠、宽容
3.A sense of responsibility and mission
有责任感和使命感
4.Accept travel and overtime
接受出差和加班.
5.Good team spirit and independent ability
良好的团队合作精神和独立能力

Computer Skill
1.Can use Auto CAD
能操作使用Auto CAD
2.Skillful use of office software
熟练使用Office各办公软件

Core Value
1.Provide correct solutions to technical problems in time
为技术问题及时提供正确的解决方案.
2.Repair, replace or take other improvement measures in time to ensure that customer equipment operates as required
及时修理、更换或采取其他改善措施，确保客户设备按要求操作。
3.Analytical technology problem report to identify trends affecting the design, production, service and maintenance process, and to suggest modifications and elimination of hidden problems
分析技术问题报告，确定影响设计、生产、服务和维护过程的趋势，并能建议修改、消除隐患问题。
4.Improving the company's image and selling the benefits of solutions to customers
提高公司形象，将解决方案的利益卖给客户
5.Assist sales staff to understand customers and sales potential
协助销售人员了解客户及销售潜力.

Job Duties
1.Provide technical and competent solutions to meet customer needs
能在技术和能力上提供满足客户需求的解决方案
2.Promotion and sale of service contracts and spare parts
推广和销售服务合同及备件.
3.Provide technical support to sales staff.
为销售人员提供技术支持.
4.Cooperation with Sales, R&D, Application and Service Support
与销售、研发、应用、服务支持合作
5.Maintenance, testing and maintenance of loan units, warehouses and display equipment.
维修、测试和维护贷款单位、仓库和展示设备.
6.Provide drawing utilities for project and production drawings and equipment
为项目和生产图纸和设备提供绘图实用程序
7.Perform site installation of equipment, technical installation, operation and maintenance, including hardware/software maintenance support, as directed by service manager or direct supervisor in accordance with customer specifications
执行现场安装的设备、技术安装、操作和维护、包括硬件/软件维护支持，按照客户规格由服务经理或直接主管的指示
8.Implement internal or on-site services to train our company's equipment.
执行内部或现场服务，培训我们公司设备。
9.Solve customer reporting problems and record their service reports
能解决客户报告的问题，并记录他们服务报告。
10.Follow up customer complaints / OEM and service requirements
跟进客户投诉/ OEM和服务需求。
11.Promptly respond to customer investigation, handling and resolving customer complaints
及时应对客户调查、处理和解决客户投诉。
12.Provide AutoCAD drawing utilities for engineering and manufacturing drawings and equipment for customer demand data
为工程和制造图纸和设备提供AutoCAD绘图实用程序为客户需求数据。
13.Maintenance stores and equipment for controlling maintenance tools and testing equipment
控制维修工具和测试设备维修店和设备
14.When a service engineer is required to perform work in other areas within the company.
当服务工程师被要求执行公司内部其他领域的工作。