Position Objective: Data entry assistants are responsible for either leading a small group of data entry clerks or performing quality check on the processed data and participating in the system output design & the analysis of system change requirements. Data entry is also their partially routine.
Roles and Responsibilities: Data Processing (65%) · Verify data capture and policy inquiry result · Provide efficient and effective service ensuring that our agreed service standards are met · Perform User Acceptance Test (UAT) for system enhancement and new product development Operation Management (15%) · Assist group leader to lead an operational team and ensure the agreed service standard are met. · Deputies immediate assistant supervisor during his/her absent · Provide QA report to QA officer on a timely manner People Management (20%) l Monitor team staff performance and handle staff problem promptly and properly, report on results with efficient and proactive way l Identify team training needs and follow up with suitable course arrangement l Make decision when referred by junior staff l Hold in-house briefings to staff regularly Actively participate, co-ordinate and promote staff participation in company/department team building activities Minimum Job Requirements: Education & Experience · College graduated or above · 2 year experience in BPO · Experience in QA will be an advantage Language Skill · English & Cantonese · PET 4 or equivalent Certifications/licenses · Industry certifications and practitioners’ licenses Special Skill · Familiar with BPO computer systems · Effective communication skills · Data Analysis skills Team leadership