To support agency recruitment process, especially handling agents’ contracting at iRecruit (Company recruitment e-platform) and IA license registration at IA on-line portal (IA license registration e-platform) so as to provide quality supports on the administration of agent life cycle.
New Agency on-boarding Routine Operations
？ Process agents’ contracting, registration and maintain proper licensing record according to the pre-defined due diligence procedures and control governance.
？ Ensure the completeness of documents received (including the verification supporting document on academic qualification) at iRecruit and IA on-line portal upon receipt of full application.
？ Release agent code to the new recruit upon the completeness of the application documents and granted with IA license.
？ Handle enquiries from internal departments as well as agency.
？ Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
Agent License Renewal
？ Process agent’s IA license renewal according to the pre-defined due diligence procedures and control governance.
？ Ensure the completeness of documents received and verified the information provided on IA on-line portal upon receipt of the application.
？ Handle enquiries from internal departments as well as agency.
Operation Management
？ Assist Team Leader to lead an operational team and ensure the agreed service standard are met.
？ Drive, lead and cultivate a service culture environment so that staff is internalized for their values to customers, department and the Company, and they are always automatically driven to achieve various targets and objectives.
？ Work with other departments or counterparts to improve the cooperation and understanding among teams.
？ Work closely with colleagues from relevant business units or supporting departments to identify business and service improvement opportunities.
？ Coordinate routine operational meeting and maintain sound relationship with customers.
People Management
？ Provides consistent feedback and coaching to enhance staff performance;
？ Selects talented people who are likely to succeed in the company culture; creates an atmosphere where staff is motivated to learn and grow
？ Provides feedback and coaching and creates assignments to ensure the professional development of staff
？ Appropriately delegate responsibilities and takes to subordinates