Job Purpose

To be air freight customer service window to the clients providing excellent service to our clients to meet their satisfaction. Be a professional air export problem solver to well maintain clients, support sales & company business development.
作为空运出口业务的海内外客户的联络人提供令客户满意的优质服务。能妥善处理空运出口操作中遇到的问题，维护客户利益并支持公司的业务发展。


Functional Responsibility

1. Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner;
满足客户需求，日常及时处理客户咨询；
2. Work closely with operations and other teams within the project to meet customers’ requirements and solve daily operational issues;
协助OP和组员，处理客户相关方面的问题；
3. Liaise with oversea office on settling rate disputes according to customers’ tariff with the company guideline and rule;
根据公司政策指引，就客户需要与国外代理保持有效沟通；
4. Backup to the team and be responsible for all kinds of customer related emergencies and promptly report to the leader;
负责处理客户事项的各种突发事件并及时向上级汇报;
5. Back up for team members when necessary;
必要时做同事的后备；
6. Sensitive to the air transportation market and be able to provide targeted solutions for domestic and overseas customers at the right time;
对空运市场有一定的敏感度，能适时为海内外客户提供针对性的解决方案；
7. Assist in collecting air transportation market information and update and share it with relevant colleagues;
协助收集空运市场信息并及时更新、分享给相关同事；
8. Other tasks assigned by direct supervisor or department manager.
经理安排的其他任务。
Personal Capabilities & Education

1. College degree or above, logistics/foreign trade or related major preferred;
专科及以上学历,物流/外贸或相关专业毕业优先考虑；
2. With over 1 year forwarding CS/operation experience;
有货代业务指定货客服/操作1年以上经验；
3. Be carefully, serious, good communication, good teamwork spirt, open and clear character, can under the strong working pressure;
认真细心,善于沟通，有良好的团队协作精神；性格开朗，能承受一定的工作压力；
4. Familiar with office software, good listening and speaking ability, good communication with overseas agent independently;
熟悉office办公软件；有良好的英语听说写能力，能独立与海外代理及客户沟通；
5. Sense of responsibility, ability to multi-task, manage time and finish work.
责任感强, 能同时处理多项工作任务，良好的管理工作时间并按时完成工作。