Agency Registration function To manage and accountable for the overall operations of the recruitment process so as to provide efficient and quality supports to the administration of new agent on boarding and establish/assist in system enhancement projects.
？Manage the day to day operation to ensure proper contracting and registration with accurate licensing record for agency ？Prepare and arrange regular reports ？Assist immediate manager to solve daily operational problem and mitigate any possible operational risk ？Assist immediate manager to establish, review and update the workflows and control procedures on a regular basis, streamline workflow / process and implement improvement measures to enhance efficiency & accuracy. ？Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements Operation Management ？Lead the operation team and function teams (e.g. QA, Training) to make sure the operation is well managed. ？Ensure all works delivered are well planned and well implemented so as to meet the service objectives and business targets. ？Assist the Manager in designing and implementing the policies, planning and management control systems for the team to achieve the highest level of productivity, operations effectiveness, quality and customer satisfaction and therefore improve the team’s financial condition and competitive edge in the Company as well as in the industry. ？Assist the Manager to ensure the work force are best utilized by manipulating some well-known operating model and methodology in meeting all service and productivity targets. ？Assist the Manager to project an excellent image of OSSC internally and externally. ？Establish operation manuals, review and streamline workflow / process and implement improvement measures to enhance efficiency & accuracy ？Be responsible for the service improvement and cost of service management. ？Implement best practices in OSSC for lowering the cost ？Work closely with colleagues from relevant Business units or supporting departments to identify business and service improvement opportunities. ？Carry out ad-hoc projects in a professional manner as and when required. People Management ？Assist the Manager to establish and communicate clear objectives, priorities and performance standards ？Assess and develop staffs’ capabilities and provide coaching, training and development to all levels of team members. ？Fully participates in performance review processes in accordance with company standards ？Work with other departments or counterparts to improve the cooperation and understanding among teams. ？Liaise and coordinate with all other parties concerned in resolving customer’s complaints and drive for service/operation improvements. ？Proactively seek feedback from staff to facilitate improvements in service, operation efficiency and customer satisfaction, which in some cases, should work with other departments’ management or escalate to the OSSC Management. ？Achievement of target operational KPIs by business units – Turn-around time, Accuracy, Productivity. ？Achievement of company level KPIs – Audit checking result, Staff attrition rate, Staff Engagement rate. ？Accuracy and timeliness of all reports submitted ？Staff engagement survey result Internal ？Communicate with internal departments and agency whenever necessary and Daily engagement with joint departments on functional priorities ？Regular performance review with subordinates ？Periodic discussions/ meetings with HK teams on operations issues External ？Communicate with vendor whenever necessary with regards to system issues ？New initiative discussion with external parties. Education & Experience ？University graduated or above ？Minimum 3 years working experience in financial institution, relevant experience in agency registration / contracting area, and administrative support to agency channel is preferable Language Skill ？English & Cantonese Certifications/licenses ？Industry certifications and practitioners’ licenses Special skills ？Proficient in MS Office with good command of written English & Chinese ？Possess good leadership and coaching skills ？Effective presentation skill ？Able to handle multiple tasks and meet tight deadlines ？Production management skills and ability to initiate process improvements ？Highly motivated with sound analytical, decision making and time management skills ？Good analytical and problem solving skills and attentive to details
