To support agency recruitment process, especially handling agents’ contracting at iRecruit (Company recruitment e-platform) and IA license registration at IA on-line portal (IA license registration e-platform) so as to provide quality supports on the administration of agent life cycle.
New Agency on-boarding Routine Operations
Process agents’ contracting, registration and maintain proper licensing record according to the pre-defined due diligence procedures and control governance.
Ensure the completeness of documents received (including the verification supporting document on academic qualification) at iRecruit and IA on-line portal upon receipt of full application.
Release agent code to the new recruit upon the completeness of the application documents and granted with IA license.
Handle enquiries from internal departments as well as agency.
Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
Agent License Renewal
Process agent’s IA license renewal according to the pre-defined due diligence procedures and control governance.
Ensure the completeness of documents received and verified the information provided on IA on-line portal upon receipt of the application.
Handle enquiries from internal departments as well as agency.
Operation Management
Assist Team Leader to lead an operational team and ensure the agreed service standard are met.
Drive, lead and cultivate a service culture environment so that staff is internalized for their values to customers, department and the Company, and they are always automatically driven to achieve various targets and objectives.
Work with other departments or counterparts to improve the cooperation and understanding among teams.
Work closely with colleagues from relevant business units or supporting departments to identify business and service improvement opportunities.
Coordinate routine operational meeting and maintain sound relationship with customers.
People Management
Provides consistent feedback and coaching to enhance staff performance;
Selects talented people who are likely to succeed in the company culture; creates an atmosphere where staff is motivated to learn and grow
Provides feedback and coaching and creates assignments to ensure the professional development of staff
Appropriately delegate responsibilities and takes to subordinates