Job Description:
1. To communicate with stakeholder on related tasks;
2. To review and verify the reply for bankruptcy cases and liquidation cases;
3. To review and verify the reply for enquiries and disposal of deceased accounts;
4. To review and verify the reply of enquiry letters from law enforcement agencies, government departments and other external parties;
5. To handle and monitor the daily operations of Audit Confirmation;
6. To monitor the daily operations of name screening;
7. To monitor the daily operations of Common Reporting Standard (CRS);
8. To monitor the daily operations of Foreign Account Tax Compliance Act (FATCA);
9. To monitor the STR exit process;
10. To provide support on ad hoc tasks;
11. To supervise the subordinates and ensure their works meet the required standard of the bank and appraise his/her performance;
12. To assist his/her supervisor to improve the subordinates’ engagement and strengthen communications by regular team talk, listen-up and cross product training within and across other teams;
13. Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
14. Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work;
15. To participate actively in any ad-hoc projects for the department/Bank as required.

Requirement:
1. Bachelor Degree or Above, preferably major in Banking, Economics, Finance;
2. Preferable over 9 years’ experience in banking sector cover at least 4 years in manager position on operations support;
3. Able to exercise judgement effectively;
4. Able to lead a team to ensure the provision of excellent support services
5. Good understanding of relevant policies, procedures, practices and rules
6. A team leader with good communication skills and risk awareness;
7. Good command of both spoken and written English and Cantonese.