岗位职责JOB RESPONSIBILITIES：
? 监督、领导并积极参与海运和空运部门的工作。通过坚实的员工指导，完美的沟通和运营，确保客户满意度和卓越运营。
Supervise, lead and actively participate in the tasks of the Ocean Freight and Air Freight department. Ensure total Customer Satisfaction and Operational Excellence through solid guidance of staff, a flawless communication and Operations.
? 向承运人提供预测并向经理报告任何舱位问题。
Provide forecast to carrier and report to manager if any space problem.
? 在必要时测试并实施与承运人的直接预订。
Testing and implement for Direct Booking with Carriers when necessary.
? 解决与承运商/分包商的日常问题，必要时向经理汇报。
Solve daily issues with Carriers / Subcontractors and escalate manager when necessary.
? 监控日常运营活动的质量、成本和效率;
Monitor the quality, cost and efficiency of daily operation activities;
? 领导空间控制团队，提交每日，每周报告，包括装载细节和性能;
Lead the space control team and submit daily, weekly report including loading details and performance;
? 与运营商、服务提供商合作协商，确保服务质量和合理的费率;
Cooperate and negotiate with carriers, service providers to ensure services quality and reasonable rates;
? 管理发票，成本计算，付款流程，帮助财务部门完成应收和应付任务;
Manage invoicing, job costing, payment procedure to help finance department accomplishing receivable and payable tasks;
? 为解决复杂的客户问题提供指导和支持，建立和执行服务合同，审核客户反馈并启动改进措施;
Provide direction & support for resolution of complex customer issues, establish & execute service contracts, review customers feedback & initiate improvement measures;
? 支持BD/销售团队启动、实施和推广新项目，并参与公司营销和销售工作;
Support BD/Sales team to initiate, implement and promote new project, and participate in company marketing and sales efforts;
? 协助总经理建立和实施绩效目标，为他提供有价值的数据和建议，用于预算设定，关税更新，员工申请，员工提升。
Assist General Manager in establishing and implementing performance objectives, provide him with valuable data and proposals for budget setting, tariff update, headcount application, staff promotion.

岗位要求REQUIREMENTS：
? 8-10年货代行业工作经验，至少3年管理经验;
8-10 years’ experience in freight forwarding industry, at least 3 years in management;
? 本科及以上学历
Bachelor Degree or above
? 熟悉MS office
Familiar with MS office
? 优秀的英语读写能力
Excellent English in reading and writing
? 积极主动，良好的分析，人际关系和沟通能力;
Proactive, Initiative, good analytical, interpersonal & communication skills;
? 具有较强的谈判技巧和领导能力，并有管理岗位经验。
Strong negotiation skills and leadership skills with experience in managerial position.