Key responsibilities:
? Provide before/after sales service support for customers through telephone ,email,on site in time.
? Make note of technical problems and track with R&D for solve the problems and continuously optimize the product.
? Continuously learning knowledge of all relevant products and services,give some advice on the coming product.
? Provide on site services in commissioning, maintenance, fault diagnosis and repairs.
? Provide technical training and carry out salon exchange frequently for customers base on the commercial need.
? Provide support to exhibition for customer and main company.
? Communicate with the management, sales team and customers to support the business development.
Experiences Required:
? Electrical Engineering, Renewable Engineering and or similar background.
? At least 3 years of technical support on solar inverter related experience or similar.
?Excellent communications skills(Written and oral) in English,or same as the local language (German,Dutch,French,Spanish,Italian).
? Ability to multi-task with excellent follow up skills and attention to detail.
? Strong problem-solving and analytical skills.
? Adaptation to long-term business travel.