Job Responsibility & Accountability ：
Program Management:
To be key contact point of the assigned clients on project management, process update and outstanding issues;
To build up effective client handling and project handling model
To proactively build up and maintain healthy business partnership and relationship with our customers by interacting with them regularly (refer to KPI).
To handle client complaints by following IMP/CAR process and to provide strategy of handling critical issues and crisis.
To attend client’s meetings (business and performance review, technical interaction, seminar, new program set-up, service introduction etc.).
To support the operations by collecting client’s inspection/audit seasonality plan, volume forecast, timelines for resources allocation.
To engage, plan and coordinate clear, realistic rollout plans with operations, customer service, technical services and IT.
To share the visibility of project status and any outstanding issues to the N+1, N+2, N+3Detc. by following “PSD Department Reporting Mechanism”.

For new business opportunity,
to provide support on business outreach and service introduction;
to coordinate risk assessment (technical, commercial, legal, operational, resource, etc.) with relevant supportive departments and to get pre-approval from BV CPS IAAS Operation VP for key attributes with variance from BV standard practice;
to team up with BD/KAM/PSD to set up the program by following “Program Start Up” process;
to arrange kick-off meeting and/or training to operations before the implementation of the new project; during the initial and pilot period, to work with operations, BD/KAM for time study, cost evaluation, and proceed in necessary program optimization by interaction with the customers;

for the programs which are with high risk or violates with BV core values, or would probably cause commercial loss, with the final disposition of top management (BV CPS IAAS Operation VP), to have the program closed.

For existing client programs,
to proceed in the new process update by following internal SOP and post the updates on sharepoint;
to keep driving continuous program re-engineering and optimization; to prepare regular business review.

Achieve Customer Satisfaction:
Support New Service Development:

Qualifications:
Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and generally ensure their total satisfaction with BV CPS.
Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously Must possess strong work ethic and excellent client service skills to ensure effective, responsive client

Required Skill:
Excellent verbal and written communication and presentation skills;
Language requirements, fluent in both written and spoken English and Mandarin;
University graduated with 5 years or above working experiences as leader QA/QA Supervisor in some famous brands, retailers, or engineer of lab and with strong product knowledge or industrial knowledge.
Be good at Microsoft Office Software (word, excel, power point and visio)