The Role Responsibilities: To provide best in class support for financial markets applications. To respond to faults and to requests for changes, including testing and delivery of bug fixes. Ensure all problems are resolved and Remedy tickets updated in a timely fashion and provide ongoing support, advice and guidance. To be used as a resource for related project and DR exercises. To apply skills to minimize and proactively mitigate any issue that might arise. To apply knowledge to provide a stable production environment for the business to work in and as part of a global team, provide a 24 hours support function.
Key responsibilities: Have good sense on IT service management, manage incidents, problems, changes, of varying complexity. Monitoring Geneos ITRS. Perform in depth technical BAU application support. Prioritize work to successfully deliver service in a diverse environment. Require doing regulatory reporting system administration and monitoring, troubleshooting on regulatory reporting system exception. Put forward ideas to improve automation and/or efficiency, and own through to implementation. Drive CIO for bug fix resolution or application enhancements to improve PSS supportability of the platform Adhere to Change Control and Fault Reporting Procedures. Participate in bank wide DR tests and work with wider PSS team on DR remediation efforts. Work closely with UNIX/Database/Network/upstream/downstream systems to improve service offering. Manage open risks and audit points through to closure. Perform risk reviews of the environment and raise new risks where/when applicable. Perform proactive knowledge transfer and cross training with internal teams. Require doing the shift.
Skills & Qualification: Degree qualification, preferably in Computer Science/Technology/Math field. Ability to work under pressure and deliver excellent results. Strong team player, ability to multi task and must be a quick self learner and possess ability to work remotely and independently Strong verbal and written communication in English Experience of Regulatory reporting is a plus Demonstrated proficiency in most of the following: -Excellent in UNIX, Shell script -Strong in SQL/Database
