About the job
0261 Responsible for executing and providing technical support to customer: commissioning, installing, testing, repairing and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site.
61 Troubleshoot, investigate and resolve technical problems with application and deep product knowledge on customers' site.
61 Train customer on the features of products they have purchased.
61 Preparation of the service job to execute/resolve at the shortest possible time.
61 Follow up on actions and promises made to customers.
61 Write advanced (external/internal) service report on site and get it signed by the customer.
61 Update service execution IT system with relevant information.
61 Report unsafe practices, incidents and work for continuous improvement.
61 Capture Installed Base on site and communicate sales opportunities to sales organization.
61 Proactive service advice to customers relating to the 360 service portfolio o Execute service in our Service Centres if required.
61 Communicate product related change notifications (Service Bulletins).
61 Train Field Service engineers in own organization if appointed as trainer or mentor for ALSOC.
61 Supervise and oversee service jobs within your scope of expertise.
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What you know
02·College degree02or above,02major02in Electrical, Marine engineering or related major.
·At least 3 years’ experience in02boiler maintenance.
·Good command of spoken & written English.
·Service minded and customer oriented.
·Accept long-term business trips.