Scope of CBEC Customer Service and Logistics
1. 3rd party management
61 Safe & Operation monitor
61 W&D improvement (cost & operation)
61 Damage management (include damage data collection to report )
2. Customer Service
61 Credit management
61 Distributor relationship
61 DTC CS supporting (Meta)
3. Logistic management & issue solution
61Documents collection (from E-order system, Blair, AU & Korea site) and provide to 3rd party or customer.
61shipping documents checking and related issues resolution.
61Trade route setup & maintenance.
4. Operation and KPI management
61 Sales order creation and invoicing (JM order & Meta)
61 Credit for distributor
61 Orders fulfill (OTIF)
61 Master data maintenance
61 Meta CS&L operation (work with Top Idea on: GR-GI-SO-monthly closing – operation in control tower – Return – monthly meeting)
61 Response request of distributor
5. Global Logistic improvement project supporting
6. Others (HK business Supporting)