岗位职责:
1.Act as primary point of contact for clients and internal colleagues. Collaborate with various middle/back offices to ensure smooth delivery of client solutions and efficient feedback to client inquiries.
2.Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
3.Proactively manage all aspects of client servicing for their assigned portfolio of clients and ensure high quality of service delivered at all times.
4.Ensure any documentation which is needed as part of “conditions of approval” and “credit dispensation” is obtained from customer in line with required timeframes.
5.Monitor documents which are supporting credit and ensure they are up to date (e.g. retrieving updated financials in line with agreed credit terms).
6.Resolving credit items which are preventing payments from processing.
任职要求:
1.Coordinating client information requests– usually particularly intense during tax year end so that clients have information available for tax reporting (e.g. balances). Also oversee the delivery of audit confirmations.
2 Maintain RM markers in internal systems – across core banking, CME etc. – to ensure that the true RM gets all notifications and alerts. Aligns with joiners/movers.
3.Manage risk management activities in terms of handling RFI related enquiries and the approval on low/ medium risk CDD periodic review cases for Relationship Managers and manage relevant AI Triggers portfolio on behalf of the Relationship Manager.
4.Assist Relationship Managers with facilities related to operational matters and provide administrative support as required.
5.Solid understanding of Banking operations and its products / services, general knowledge of trade, treasury, and payment and cash management products and activities.
6.Relevant work experience supporting Relationship Managers or Sales teams in a financial institution (bank or non-bank).
7.Relevant credit application and credit monitoring experience (minimum 2 years).
8.An ability to manage a varied workload and prioritise effectively and execute seamlessly under pressure.
9.The ability to build excellent working relationships across all Business units.
10.Strong commercial skills.
11.Excellent influencing, negotiating and interpersonal skills to all levels.
12.The capacity to identify activities required in order to meet the needs of the Business unit.
13.An ability to lead and motivate other managers and staff, employing appropriate management styles often not under direct control (e.g., product or functional partners in different geographies).
14.Strong written and oral communication skills in order to share information clearly, concisely and accurately.
15.High energy characteristics necessary to support the needs of the Business and the Sector aligned operating model.
16.Developed management skills, with experience in team building and managing a wide range of projects.
17.Experience in managing operational risks through close monitoring and continuous improvement.
福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。
培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。