岗位职责:
1. Costs & reporting - Consolidation / preparation of MIs and performance metrics for insights and actions. Role taxonomy updates, Assurenet / GL reconciliation, GSC bills checking, Inter Global Biz recoveries/services, GHQ charges, IT CAM validation.
2. DBS and GFs engagement related - ServCo coordination activities, Operational Performance Metrics – Customer Journey KPIs, SLAs with GFs & DBS. Work across teams to ensure issues are escalated and resolved in a timely manner.
3. FTE MI - WCOO metrics MI collation & distribution, FTE monthly reporting, Span of Control, HRR governance & oversight.
4. FTE management - Track scorecard performance, monitoring of recruitment approvals and due diligence review of requests, Job catalogue, High risk role governance, business framework review, org chart preparation and maintenance, Training Coordination.
5. Support, coordinate and implement strategic initiatives which are often of a complex, strategic and cross functional nature to rationalise or create efficiencies across WCOO.
6. System access control – maintenance of self-service procedures for front line system access. Centralisation of any non-Service Now access requests.
7. Provide management support to regional and country CAO leads on an ad-hoc basis as required.
8. Implementation of special projects and WCOO initiatives as required.

Accountabilities for Business, Customers and Stakeholders

1. Ensure strategic objectives are translated into initiatives and brought into reality, working with key stakeholders to ensure appropriate mechanisms for key measurements and monitoring to ensure transparency and progress evaluation.
2. Build strong relationships with key stakeholders to ensure correct focus and direction for the business area across the bank.
3. In collaboration with Regional Wholesale, CMB, GB and Digital Business Services (DBS) sub-functions, executing key initiatives including streamlining, simplification and service mapping, working alongside process re-engineering colleagues as required.
4. Develop close and effective working relationships with Global Business & Functions / Regional strategy teams.
5. Manage and, where relevant, support relationships with nominated executives across respective Countries / Functions to ensure common understanding of critical issues as they relate to WCAO capabilities.
6. Build close links to other Global functions to ensure well informed perspectives on best practices.
Support development of Regional WCAO communications, ensuring stakeholders are included in regular strong, two way communications.
任职要求:
1. Strong banking, business management / project management background.
2. Experience in driving multiple complex projects simultaneously.
3. Experience working in CMB / GB.
4. Experience working in a business management role is beneficial.
5. Proven ability to work in a fast paced, ambiguous environment, whilst setting and managing realistic expectations.
6. Proven experience in navigating a matrix organisation, working with business, functional, region and country stakeholders to work collaboratively.

Capabilities:
1. Outstanding relationship management, collaboration and influencing skills.
2. Analytical reasoning and excellent problem solving ability in complex ambiguous situations.
3. Excellent at being flexible and adaptable in an environment of constant change and challenging bureaucracy.
4. Excellent Excel and PowerPoint skills.
5. Excellent written and verbal communication skills.
6. Excellent planning and organisation skills with proven ability to meet deadlines.
福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；

- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。