Functional Responsibility
Job Purpose
To be air freight customer service window to the clients providing excellent service to our clients to meet their satisfaction. Be a professional air export problem solver to well maintain clients, support sales & company business development.
作为空运出口业务的海内外客户的联络人提供令客户满意的优质服务。能妥善处理空运出口操作中遇到的问题，维护客户利益并支持公司的业务发展。
Functional Responsibility
1. Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner;
满足客户需求，日常及时处理客户咨询；
2. Work closely with CS and other teams within the project to meet customers’ requirements and solve daily operational issues;
协助CS和组员，处理客户相关方面的问题；
3. Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers;
必要时追踪货物，保持内部和客户的及时沟通；
4. Liaise with oversea office on settling rate disputes according to customers’ tariff with the company guideline and rule;
根据公司政策指引，就客户需要与国外代理保持有效沟通；
5. Backup to the team and be responsible for all kinds of customer related emergencies and promptly report to the leader;
负责处理客户事项的各种突发事件并及时向上级汇报；
6. Back up for team members when necessary;
必要时做同事的后备；
7. Other tasks assigned by direct supervisor or department manager.
经理安排的其他任务。
Personal Capabilities & Education
1. College degree or above, logistics/foreign trade or related major preferred;
专科及以上学历,物流/外贸或相关专业毕业优先考虑；
2. At least 5 years’ experience in freight forwarder air freight customer service, more than 3 years supervisor experience is preferred;
有5年以上货代空运客服经验，有3年以上主管经验优先考虑；
3. Be carefully, serious, good communication, good teamwork spirt, open and clear character, can under the strong working pressure;
认真细心,善于沟通，有良好的团队协作精神；性格开朗，能承受一定的工作压力；
4. Familiar with office software, good listening and speaking ability, good communication with overseas agent independently;
熟悉office办公软件；有良好的英语听说写能力，能独立与海外代理及客户沟通；
5. Sense of responsibility, ability to multi-task, manage time and work before deadline.
责任感强, 能同时处理多项工作任务，良好的管理工作时间并按时完成工作。