1. General Purpose & Scope of the Job Position (Location: SH / GZ )
The role of Account Manager in the team of Coatings & Inks, Core Solutions. Senior sales role in the team with wider industry knowledge of products & market, is to provide appropriate service and solutions for strategic customers to meet “operational customers’ needs”, at the same time, incubating and developing new sales opportunities to boost sales growth and profitability, and able to design and proactively implement a sales project for the valuable customers. The position acts as a player role in expanding business by increasing sales value & profit through value selling and the marketing distribution concept.
2. Key Responsibilities & Deliverables
61 Developing and sustaining solid relationships with key customers in responsible markets.
61 Acting as the main point of contact between key customers and internal resources.
61 Able to develop relationships at all levels of customer organization from the CEO to the Purchasing Assistant.
61 Developing in-depth understanding of key customers, their objectives and their position in the market and industry
61 Using thorough understanding of key customers' needs and requirements to deliver customized solutions that will help them grow their businesses.
61 Negotiate contracts with key customers and meet established deadlines for the fulfillment of each customer's long-term goals.
61 Addressing and resolving key customers’ complaints.
3. Key Skills & Abilities
61 Minimum Bachelor Degree in Chemicals or related disciplines
61 Minimum 5 years working experiences in the Coatings and Inks industrial markets, be familiar with the customers in East or South China, more than 3-5 years Sales experience in Coatings and Inks field
61 Proven experience in key account management.
61 Proficient in all Microsoft Office applications as well as CRM software (Dynamics).
61 Ability to build rapport with key customers.
61 Ability to handle multiple customer accounts.
61 Strong negotiation and leadership skills.
61 Exceptional customer service skills.
61 Excellent communication skills.
4. Key Personal Attributes
61 High integrity and ethical standards, and an excellent role model for the organization.
61 Customer-focused, aggressive and results-oriented.
61 Strong interpersonal skills with ability to establish relationships across organization levels, both internally and externally.
61 Team player with demonstrated ability to effectively collaborate on a team with both senior management colleagues and staff.
61 Ability to influence, coordinate and lead others particularly within organization.
61 Strong negotiation skills.
61 Curiosity.