Accountabilities
职责:
1. Act as the windows of PO receiving, entry PO in ERP system, send order confirmation to customer and execute the order in timely and accurate manner;
亚太或其它地区的订单处理，包括订单接收，合同订立、系统录入，和工厂产能计划团队合作确认交期，发送客户确认函，跟进订单执行；
2. Global sample order handing in timely and accurate manner.
接收样品单需求，录入系统和及时准确地跟进样品单的发送；
3. Respond to customer enquires and request on stock availability, lead time, shipment etc.
及时回复各类客户询问，包括产品交期，库存，交货周期、物流运输等；
4. To follow up with related function departments to ensures order are proceed as required by customers, work closely with factory team to ensure on time delivery; Follow up on backlog orders regularly
和工厂各部门配合及与客户保持积极的沟通，确保订单的顺利交货，定期对现有订单状态跟进；
5. Act as the liaison between company and customer to handle customer complaints according to company procedures and service standard.
和品质部门合作协助处理客户投诉、品质问题等，和客户保持良好的沟通；
6. Follow up on backlog orders and AR on weekly basis; Work with sales and Finance to assist in account payable follow up;
每周跟进和销售及财务部门配合跟进订单的应收账款工作；
7. Wok assignments on other Ad-hoc tasks and miscellaneous DTE task coordinate and customer service duties.
协助临时任务和其它DTE相关客户服务工作；

Qualification required
所需才能/个人品行
Requirements:
1.Proficiency in Micorsoft office and ERP system;
熟练使用微软办公软件及ERP系统；
2.Fluent in English, excellent communication skills.
能熟练应用英语作为工作语言；
3.Detailed-oriented with Good service awareness;
重视细节，具备良好的服务心态和意识；
4.Fast learner and ability to interface with cross-functional and cross culture team;
具备良好的快速学习能力, 能和不同文化背景的客户、同事沟通；
5.Amicable, team spirit and willing to work under pressure.
良好的团队合作精神，能承受工作压力；
6.Good sense of confidentiality, keep the customer data in properly in confidential manner.
具备客户保密意识
7.Willing to work in irregular hour
愿意适应不同时差的工作时间。