- Order Management: Receive, validate, and process customer orders, ensuring accuracy in order details such as quantity, pricing, incoterms, delivery dates, and other terms. - Inventory Coordination: Monitor inventory levels to ensure orders can be fulfilled without delay and work closely with the supply chain team to manage stock and avoid shortages or overstock situations. - Logistics Coordination: Arrange and oversee the transportation and delivery of products, ensuring compliance with safety and regulatory requirements for hazardous materials. Coordinate with logistics providers to track shipments and resolve any delivery issues. Handling all necessary shipping documents (e.g. surveyor reports, bill of lading, safety data sheets, customs paperwork etc.) - Customer Communication: Serve as the primary point of contact for customers regarding order status, delivery schedules, and any issues that arise while providing timely updates to customers on any changes in order status or potential delays. - Billing and Invoicing: Generate and send invoices to customers once orders are fulfilled and ensuring that invoices are accurate, reflecting the correct quantities, pricing, and terms. - Credit Management: Work with the finance team to assess customer creditworthiness. Ensure that orders are processed in line with the company’s credit policies and terms. - Cash Collection: Follow up with customers/banks to ensure timely payment of invoices. Resolve any disputes or discrepancies related to billing to facilitate payment collection. - Reporting and Documentation: Collect documents and consolidate customers’ problems and complaints according to defined procedures / system, coordinate with relevant personnel such as sales, logistics, warehouse, finance and suppliers etc. to solve problems and to ensure all necessary corrective & preventive actions are taken in accordance with serving standards. - Compliance and Risk Management: Ensure that all operations (also at customer premises) are carried out in accordance with internal standards and local government regulations. - Best Practices: Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management.
Requirements:
- Diploma / bachelor’s degree in business administration / finance / accounting / supply chain management. - Minimum 2-3 years’ experience in OTC or related fields such as logistics, supply chain management or customer service. - Fluent in both written and verbal communication in English and Mandarin - Strong coordination skills, communication skills and analytical skills. - Knowledge and proficiency in PC software application and ERP systems (e.g. SAP, Oracle)
