To conduct thorough due diligence actions on different functions effectively and timely.
Quality Assurance
Assist the development and implementation of quality assurance programs to ensure operations and services are up-to-standard
?Review various processes, procedure manuals and complaints to identify potential risk exposures and process improvement areas, and recommend changes and enhancement in processes when necessary
Assist to monitor the implementation of action items
Participate in process improvement projects/tasks to improve operation efficiency and effectiveness and provide recommendations to support business goals
Liaise with various stakeholders such as internal parties and auditors to maintain effective communication
Corporate Solutions (CS) Broker on-boarding Routine Operations
Review the completed due diligence questionnaire from Brokers
Background checks e.g. name screening and IA license checking
Annual review for existing CS Brokers
Register Broker profile and grant License Codes to Brokers in system
Suspend / Terminate Broker Licenses
Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.

Operation Management
Assist Team Leader to lead an operational team and ensure the agreed service standard are met.
Drive, lead and cultivate a service culture environment so that staff is internalized for their values to customers, department and the Company, and they are always automatically driven to achieve various targets and objectives.
Work with other departments or counterparts to improve the cooperation and understanding among teams.
Work closely with colleagues from relevant business units or supporting departments to identify business and service improvement opportunities.
Coordinate routine operational meeting and maintain sound relationship with customers.
Provides consistent feedback and coaching to enhance staff performance;
Selects talented people who are likely to succeed in the company culture; creates an atmosphere where staff is motivated to learn and grow
Provides feedback and coaching and creates assignments to ensure the professional development of staff
Appropriately delegate responsibilities and takes to subordinates