Guangzhou-based

Responsible for assisting the general manager in dealing with foreign trade business, including tracking products and orders, coordinating internal and external resources, organizing documents and reporting to superiors.

Responsibilities:
* Organize and manage product details for Amazon and retail market orders, ensuring accuracy in product specifications, dimensions, and accessories. Validate order completeness and oversee accurate and timely delivery.
* Monitor and track all orders to ensure production, procurement, and delivery processes are completed within agreed timelines. Confirm product details and quality during production stages.
* Communicate with relevant departments and personnel in factories to understand production progress, follow up on production plans, and maintain detailed records.
* Collaborate with Amazon's after-sales department to handle monthly feedback and complaints. Summarize and communicate findings with factories to address customer complaint trends and recommend improvements.
* Maintain clear and effective communication with both local and international colleagues, providing timely updates and resolving product-related issues promptly.
* Assist supervisors in delegating tasks and managing foreign trade operations efficiently, ensuring seamless business processes.
* Prepare, organize, and manage documentation, using tools like Word/Docs, Excel/Sheets, and PowerPoint/Slides to maintain data accuracy and streamline communication.
* Report problems proactively and suggest actionable improvements, demonstrating openness to advice and new ideas.
* Engage with key stakeholders, including factory representatives and international team members, ensuring smooth operations and alignment of objectives.

Job Requirements:
- College degree or higher, preferably in International Trade, Economic Trade, or a related field.
- Minimum of 3 years of experience in relevant roles, with a strong background in international trade operations.
- Proficiency in English, both written and spoken, with strong communication skills for diverse audiences.
- Advanced proficiency in office software, including Excel/Sheets, Word/Docs, and PowerPoint/Slides, with a focus on documentation and reporting.
- Exceptional problem-solving skills with the ability to work independently and provide clear, concise reports to supervisors.
- Highly detail-oriented with strong organizational abilities to manage complex tasks and ensure data accuracy.
- Proven ability to work collaboratively and maintain effective communication with cross-functional teams and international colleagues.
- Adept at managing work under pressure, demonstrating resilience and the ability to meet tight deadlines.
- Strong interpersonal skills for effective coordination with internal departments, factories, and external stakeholders.

Preferred Traits:
- Proactive and adaptable with a willingness to embrace feedback and implement suggestions for improvement.
- Demonstrates a service-oriented mindset, prioritizing both customer satisfaction and operational excellence.