Your Role As A Lifestyle Concierge:
1 Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to stablish a credible rapport
2 Strives to leave the customer with a positive customer experience after every contact
3 Providing innovative and resourceful solutions and recommendations to all types of requests
4 Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
5 Is able to be highly resourceful, solution-oriented show a strong investigative nature
6 Is actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.
7 Has a detailed understanding of client’s brand promise, and uses program benefits and privileges to better fulfill customer requests.
8 As a brand ambassador for our clients, represents clients' brands in a professional manner that builds their market profile.
9 Seeks to provide the best possible customer experience.
Ideal Candidate Profile:
1 Candidates with ability to speak in Cantonese (must)
2 Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
3 5+ years of customer service experience in travel/tourism, hospitality, retail, hotel/guest services.
4 Experience in the Concierge industry is an added advantage.
5 Omni channel work experience is preferred – phone, email and chat
6 Leisure travel agency experience is preferred
7 Firsthand city knowledge of local events and ability to spot trends nationwide
8 Experience working directly with international contacts for the fulfillment of reservations
9 Proven experience working with affluent customers
10 Strong communication and customer service skills
Be Ready For:
Rotating Shift based schedule (covering weekends and public holidays)
Work location will be at Hong Kong office