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高级金融服务经理-环球资金管理营运部(泰文组)
1.2-1.8万
人 · 本科 · 3-4年工作经验 · 性别不限2024/12/23发布
五险一金绩效奖金带薪年假补充医疗保险定期体检专业培训节日福利加班补助

天河路383号太古汇二座

公司信息
汇丰环球客户服务(广东)有限公司

外资(欧美)/10000人以上

该公司所有职位
职位描述
1. Resolve queries received via email, phone, or any other channels whenever available, within SLA.
2. Take complete ownership and facilitate the end-to-end customer journey. Act as a GPS consultant for a dedicated portfolio of clients, contributing to key business objectives e.g. digital penetration, etc.
3. Identify and resolve daily payments inquiries for wire transfers, ACH, checks, commercial cards, statements, billing, reporting, receivables such as Lockbox, and other core cash management services.
4. Coordination with other global GPS units including international service teams, Senior Account Managers, Sales, Product Management, and Implementations amongst others supporting the business, to resolve client requests/issue/escalations.
1. Bachelor’s degree in business, 3-5 years customer service working experience.
2. Knowledge of industry standards related to all GPS products and services preferred.
3. Strong Customer Orientation and passionate about delivering superior customer service, willing to answer incoming hotline calls.
4. Strong time management, planning and organization skills; Ability to manage and resolve/complete multiple competing priorities, projects, and inquiries.
5. Strong interpersonal skills and ability to interact and build relationships with stakeholders at all levels.
6. Excellent range of communication skills in Thai, English and Mandarin, including written, verbal, and the ability to deliver compelling presentations.

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