Impact on the Business
1.The role holder is accountable for ensuring ASP fraud operations performance and risk mitigation activity through effective implementation and execution of Fraud capabilities and controls to ensure achievement of business objectives.
2.The role will take ownership for leading development of the functional, procedures and standards to deliver optimum business performance, strong control environments and customer-centric function.
3.Ensure development of global standards and best practices to ensure day to day activities within the Fraud operations functions have the proper oversight and control framework in place.
4.Ensure fraud processes are streamlined in order to reduce costs and optimize operating expenses.
5.Conduct enhanced FLOD health checks across the fraud function and direct remediation efforts to ensure risk mitigation.
6.Support and monitor operational risk activities including BRCM and RCA assurance testing.
7.Support implementation of fraud operational best practices and standards within assigned region and countries.
8.Ensure group fraud standards and policies are implemented effectively and efficiency at the Regional and Country levels.
9.Provide SME support to transformational initiatives across the fraud function ensuring that all streamlining targets and enhanced capabilities are delivered per expectation.
Customers/Stakeholders:
1.The role holder provides subject matter expertise in the deployment and strengthening of global fraud standards within ASP in the area of operations, operational risk, transformation and process efficiency. All directed to serve our customers better, demonstrating a concern for their needs and expectations. The position will play an important role in ensuring effect stakeholder engagement and communication.
2.The role holder will also develop relationships and communication channels with other WPB business functions such as DBS, Product team, Contact Center as well as within FCS to ensure an aligned customer journey throughout the fraud and onboarding process. Position will ensure fraud processes provided an actuate understanding of any and all exceptions to Fraud policy in order to minimize any negative impact to customers or the business.
Operational Effectiveness and Control:
1.Ensure compliance and operational risk controls are implemented, including BRCM activities and adhere to Group Standards and policies. Assist in management of Quality Assurance and BRCM process to ensure consistent execution of controls and key risk indicator (KRI) reporting.
2.Ensure robust FLOD infrastructure is in place across the fraud function with strong engagement with 2LOD (Risk Steward) and business (Risk Owner).
Ensure effective and proactive management of all internal and external audit and/or review findings at the global, regional, and country levels. Ensure proper oversight of MSII’s and remediation activities across the function.
Monitor RCS results of assigned portfolio and ensures staff are in compliance with the established policies and procedures.
3.Assess the needs and capabilities of regional and local operations management through a combination of onsite visits, formal health checks, remote collaboration, and make recommendations that would drive improved results.
Role Context
The role holder is required to have extensive experience in leading operations or change, have strong leadership and relationship management skills and be able to act as a subject matter expert across the operations spectrum. The role holder should also have strong experience and awareness of managing large operations teams and an understanding of the production, people and performance management requirements associated with. The position will interact extensively with Group and Regional operations support as well as Country Business Partners. The role holder will be responsible for managing expenses, providing oversight and ensure adherence of Group standards, KPIs and the delivery of improvement initiatives.
Management of Risk
1.The role holder will ensure the fair treatment of our customers, both personally and as an organization, is at the heart of everything we do: recognizing the value of the relationship, treating them fairly throughout every interaction and by taking ownership for fully understanding the individual circumstances and needs.
2.The role holder will also continually reassess fraud, reputational and operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. The role holder will address any areas of concern in conjunction with line management and/or the appropriate department, ensuring proper Risks and Controls are implemented and adherence to all Group standards and policies - supporting regional and local partners with implementation of FIM requirements.
1.Seven to Ten years of experience in manager operation or support function.
2.Proven track record as a consultant (change management or business transformation) and/or project manager; deep skills and experience related to strategy development and problem solving.
3.Knowledge of fraud typologies and operating rhythm is preferred but not essential.
4.Excellent knowledge of the change process, project lifecycle and consulting tools and techniques, reengineering methodologies.
5.Highly developed conceptual skills (business models, organizational design) and analytical skills (business performance, market & competitive dynamics) to craft and execute sophisticated hypothesis-driven analysis.
6.High energy and results oriented as both an individual contributor, and as a member of a team.
7.High degree of professionalism and integrity.
8.Ability to rapidly form effective relationships and achieve influence at senior levels in the organization.
9.Strong working knowledge of multiple functional areas in an operational or consulting capacity.
10.Strong stakeholder communication and interpersonal skills, including the capacity to articulate the case for investments and alternatives in the language of business.
11.Financial acumen: develop business case, ability to budget, track and control project expenditure.
12.Excellent facilitation and leadership skills.
13.Excellent negotiation, influence, mediation and conflict management skills.
14.Excellent English written & verbal communication skills, other languages an advantage.
15.Demonstrated ability to build relationships with key stakeholders and senior leaders.
福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。
培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。