Drive customer satisfaction, retention and engagement in cooperation with the Operations/Sales team/AGL network.
Drive continuous improvement of our operations in line with internal procedures.
Manage all flows air freight, sea freight and road freight operations.
Lead and animate optimization of profit margin per file by conducting an optimized purchase policy: air freight, sea freight, customs brokerage, local transportation, logistics services, etc.
Set, apply and improve the SOP and operational processes decided together with Africa division management.
Maintain good contact with major carriers and cargo transport service providers to continuously intensify local relationships.
Monitor the market and adjust pricing and service quotations regularly, Provide local market feedback on carriers to management.
Coordinate with airlines/shipping lines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.
Ensure full compliance with all applicable Customs, airport and port regulations.
Supervising and managing shipping documents, i.e. invoice, packing list and other shipping related documents.
Maintaining and updating operational information and documents on CargoWise and LIVE! platform as per Clasquin SOP
Support operational digital development efforts of the company.
Create, update and refine customer reports.
Perform accurate and timely cost & revenue updates.
Supervising and managing freight invoices and track payments enhance AR collection on time.
Collaborate with finance in monitoring credit limits and assist in case of challenges.
Support and resolve claims.
Accomplish other ad hoc tasks given by Africa lane management.
MANAGEMENT DUTIES -
Lead, plan, coordinate and monitor activities within the department (clients’ assignment, shipment follow up, procurement, team meetings…)
Ensure detailed review of the operations team’s performance on a weekly, monthly and/or quarterly basis and recommend actions
Appraise employees’ performance; train them together with HR
Recruit, manage, and train an effective operations team
Lead the search, recruitment and induction processes of new operations agents with Africa Lane management
Make sure the team performs in a fulfilling atmosphere, in line with Clasquin motto 00Client’s satisfaction, Profit & Fun 03
Ensure that the team works according to the Group rules and working processes in efficient cooperation with overseas offices/agents and other departments
Ensure a good balance between activity and resources and make necessary adjustments
Bachelor’s degree in logistics, supply chain, business administration, or a related field.
Senior operation manager with proven track record on successfully manage operation in Africa trade; 10-year expertise on operations to handle to Africa trade.
Expert in dealing with operations to Africa with proven track record of successfully managing and/or supervising operations, coordination with his/her team and network in Africa.
Ability to adapt to changing market conditions.
Effective communication, proactive problem-solving abilities and cost saving solution and quote on local charges organizational skills
Previous experience in recruiting a team fast to work on Africa Lane; manage and train an effective operation team.
Customer service oriented; Good at building and/or maintaining good relationships with existing clients, logistics partners, and suppliers.
Fluent in English (speaking / writing)
*** at least 3 years related China - Africa operation experionce is nessary for this postion. ***