Position Summary:
1. To deliver all assigned processing tasks for the attainment of operating targets and maximum productivity in accordance with the regulatory guidelines, the Bank’s internal operational procedures and risk management policies.

2. To implement all assigned change initiatives according to plan and with the intended objectives.


Job description:
1. Understand the job objectives and accountabilities. Deliver according to the KPIs.

2. Prioritize and deploy resources for the delivery of change initiatives and daily operations. Achieve the agreed productivity level while maintaining the highest level of accuracy. Be accountable for the offshoring/ outsourcing tasks. BAU deliverables include:
- Card Merchant Servicing & Maintenance
- Card Authorization
- Card Personalization & Fulfillment
- Pre-Credit Approval Card Origination Processing
- Credit Card Servicing & Maintenance
- Outgoing & Incoming Card Dispute Processing
- ATM & Debit Card Settlement, Servicing & Maintenance

3. Timely adjust the workflows and update the operational manual in response to the changing requirements in business/ regulatory/ technology.

4. Identify process improvement opportunities and work to migrate for the continuous improvement in operation efficiency and risk control. Escalate issues within appropriate timeframe.

5. Prepare performance dashboards. Participate in performance discussions and take prompt follow-up actions.

6. Handle all operations and change requests in accordance with the Bank’s policies and procedures.

7. Be personally responsible for own development plan and complete all assigned training
8. Use corporate values as the guiding principles in day-to-day decision-making and operations.


Requirement:
1. University graduate, preferably major in business, finance; OR preferable over 7 years (for Senior Manager)/ 5 years (for Manager) of experience in banking sector covering the following:
- At least 5 years (for Senior Manager)/ 3 years (for Manager) of working experience in retail lending operations at managerial level
- In-depth knowledge in retail lending business and operations of card products
2. Good understanding of banking practice, internal & external guideline, policies and rules
3. Strong leadership, project management, problem-solving, analytical and communication skills

4. Able to work under high pressure with good critical thinking and resource management capability skills

5. Familiar with the technical tools, such as Tableau, MS Office with a logical and analytical sense of mind

6. Independent, self-motivated, detail-oriented and possess strong risk awareness
7. Satisfactory written and verbal communication skills, including Cantonese, Mandarin and English