SUMMARY:
Under close supervision to manage standard judgements-based claims (middle severity/complexity)

KEY TASKS & ACCOUNTABILITIES
1) Promptly handles claims taking responsibility to resolve all enquiries from external to ensure delivery of a focused claims service.
2) Acquires and efficiently organizes the relevant evidence and information to accurately assess the value of the claim and to recognize potential fraud/recovery indicators.
3) Refers to customer specific claims handling protocol and/or customer proposition service commitment to ensure that we understand & fulfil the needs and expectations of our customers.
4) Obeys the Regulation and Zurich Group Claims related rules.


QUALIFICATIONS/EXPERIENCE/TECHNICAL SKILLS
1) Bachelor Degree with 5+ years claims experience.
2) Good basic communication skills.
3) Recognize the benefit of providing excellent customer service.
4) Be able to articulate how to prioritise and work to deadlines.
5) Desire to learn and be flexible to business change.
6) Ability to travel within defined geography 0-5%, majority of time station in Guangzhou office.
7) Languages—Chinese and fluent English.