作为零售服务卓越专员（零售伙伴），您将确保所有零售业务符合我们的高标准和APM流程。你的角色对于辨别需要提高，特别是表现不佳的门店至关重要，你将于门店一起协同合作，实现可行的改善方案。
？ 主要职责:
-确保零售业务与APM流程保持一致，保持一致性和卓越性
-识别和解决零售部门需要改进的领域
-与区域经理合作，分析和开发业绩不佳的专卖店的解决方案
-积极主动地防止各个区域的业绩下滑，服务绩效和持续改进:
-负责零售服务KPI生态系统：制定和分析相关零售指标，包括客户满意度调查，以协助区域经理制定行动计划
-与区域经理，零售主管和培训团队合作，参与并根据当地市场情况，实现方案的落地
-在各区域建立并推动月度卓越服务社群
-优化沟通和信息共享，并在市场上推广实践

？ 任职要求
-具有2年+零售管理或相关工作经验
-数据分析能力
-出色的解决问题、沟通和领导能力
-具备与不同团队合作的能力
-良好的英语听说读写能力，如英语书面沟通
-总部办公，偶尔到门店出差

As a Retail Service Excellence Officer (Retail Partner), you will ensure that all retail operations align with our high standards and APM Processes. Your role will be crucial in identifying areas of improvement, particularly in low-performing boutiques, and working collaboratively to turn these insights into actionable strategies.
？ Key Responsibilities:
- Ensure alignment of retail operations with APM Processes, maintaining consistency and excellence.
- Identify and address improvement areas within the training department.
- Analyze and develop solutions for low-performing boutiques, in collaboration with Area Managers.
- Proactively work to prevent any decline in performance across various areas.
- Service Performance and Continuous Improvement
- Own the Retail Service KPIs ecosystem: Formulate and analyze relevant retail metrics, including Client Satisfaction Surveys, to assist Area Managers in developing action plans.
- Engage and stimulate local markets to consolidate insights and action plans, in partnership with Area Managers, Retail Heads, and the Training team.
- Establish and drive a Monthly Service Excellence community across markets.
- Optimize communication and sharing, facilitate qualitative insights collection, and roll out best practices across markets.

？ Qualifications:
- Proven experience in retail management or a similar role.
- Data analytical skills
- Excellent problem-solving, communication, and leadership skills.
- Ability to work collaboratively with diverse teams.
- Track record of improving retail performance and training initiatives.
- Competency in English, both written and spoken, is essential for effective communication and documentation.