Requirements:
61 Education: University degree or higher.
61 Experience: Minimum of 3 years in claims handling for individual life or medical
61 Qualifications: Professional certifications such as FLMI, ALHC, ACS. (preferred)
61 Technical Skills: Proficiency in MS Word, Excel, and PowerPoint.
61 Personal Attributes: Independent, self-motivated, team player, able to work under pressure.
61 Language Skills: Fluent in Cantonese, with good written English and Chinese.

Responsibilities:
61 Meet the claim service standard and turnaround time: Ensure claims are processed efficiently and within the set service standards.
61 Approve claims cases within own authority: Make recommendations to senior management for claims exceeding personal authority limits.
61 Handle enquiries and complaints: Address concerns from customers, sales force, regulatory bodies, and internal staff.
61 Manage claims inquiries from various channels: Respond to queries from agencies, brokers, banks, etc.
61 Provide administrative support: Compose claims correspondence, set up, review, and revise claims procedures, guidelines, workflows, and forms.
61 Back-up team members: Assist with teammates’ tasks when necessary.