Key Responsibilities
· Routine communication with Cold Chain Customers to Understand
1.Customers’ product/project/solution profile
2.Customers’ new product/project development plan and requirement in compressor/CDU selection
3.Technology trend, Competitor’s information and potential application opportunities
· Deliver technical training and seminars, providing guidelines, solutions, and recommendations in product and application.
· Answer customers' daily technical inquires and follow up the on-going applications in customers
· Visit customer sites to diagnose technical issues through system testing and data analysis.
· Address and follow up on quality issues related to line and field returns.
· Assist internal teams in solving engineering design problems.
1.To support R&D, Sales, Marketing and Plant on engineering issues
2.To participate the internal NPD projects
3.To prepare the needed technical documents

Requirements
· Bachelor’s degree or equivalent experience in Refrigeration, HVAC, or Energy & Power Engineering. Mechanical Engineering and Electrical degrees are acceptable with relevant AC/Refrigeration experience.
· 6-8+ years of experience in Refrigeration, HVAC, or Energy & Power Engineering.
· Proven problem-solving skills and a positive attitude when confronting difficulties.
· Proficient in building relationships and a standout colleague attitude.
· Proficient in English. （English Grade 4 or 6）
· Strong analytical and logical abilities.
· Strong willingness to self improvement and ability to learn quickly.

Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employe resource groups play an important role in culture and community building at Copeland.