Work Scope

• Boutique annual / quarterly Strategy Plan and action plan together with Office CEM
• Reporting analysis / insights, support Boutique Management (monthly, weekly…) to understand the trend
• Monitor the CEM KPIs and fine-tune the actions & plan
• CEM orchestration depending on Boutique organization and maturity (persons in charge, tools, timeline)
• FA’s clienteling skills : from observation (spot check) and DHOBs feedback, provide solution to bridge gaps (morning brief refresh to training content like scripts). Partner with office to leverage on expertise and existing content
• Coordination with different departments for the action plan follow up
• Focus us on Event coordination :

cascade and emphasize the event positioning and targeting

RSVP follow up

Improve process

KPIs follow up

• Ad hoc client insights from floor observation and discussion based on Office CEM needs

Management and improvement on Marketing Tools (Brochure, …)

Work Experience

• At least 5-year experience in Luxury retail
• Basic knowledge of CEM with strong interest to develop expertise

Required Competencies

• Strong project management capabilities
• Communication & inter-personal skills
• Attention to details
• Basic analytical skills

English communications skills in verbal & written