Position Summary: Provides after-sales service support to customers on-site in the fields of installation, repair, and maintenance Zeiss products. Serves as technical troubleshooter and reports directly to Regional Service Manager. Requirement 1. Education :Bachelor Degree 2. Experience Relevant working experience in development, technology, production or service of medicalinstrument field 3. 4 years experience inengineering 4. 2 years experience in relatedfield is preferred Other skills 1. Logical thinking 2. Good Customer Sense 3. Excellent communication skills 4. English language skills:Proficient in writing and reading, CET-4 5. Use of computer software and data processing applications relevant to technical techniques Main Tasks Duties and responsibilities include but are not limited to: 1. Support high quality after-sales service to satisfy customers 70% 2. Handle technical inquire and provide instruments installation, de-installation, maintanence, troubleshooting and repair 3. Provide effective communication to customer and visiting VIP customers 20% 4. Handling service quotation, service contract and collect service AR. 10% 5. Perform other related duties and responsibilities as assigned