公司简介：
英国惠灵顿公学（Wellington College），1859年宣告成立。是维多利亚女王为纪念大不列颠军事家并曾两度任英国首相的惠灵顿公爵而命名。2017年1月11日上午，英国惠灵顿公学正式签约入驻杭州，这是惠灵顿公学在中国继天津、上海之后开设的第三个分校区。
惠灵顿中国杭州校区座落于杭州萧山科技城的国际教育园，包括杭州市萧山区惠立学校和杭州外籍人员子女学校。学校有一套完善的幸福关怀体系贯穿各个学段，为学生提供全人教育，使其能在未来茁壮成长。

工作职责:
1.给全校师生提供优质的IT支持服务,及时的解决用户的IT问题(helpdesk)
2.了解Microsoft 365（Office365）
详情请见下方英文版岗位职责；

岗位要求:
1.专业不限，英语或计算机相关专业优先
2.英语流利；
3.工作积极主动, 有责任心,仔细,有耐心
4.努力好学，良好的服务精神/意识
5.有外资企业/学校从业经验优先

福利待遇：
1.20天年假，双休，法定假日不调休，额外学校假期福利；
2.五险一金，额外的商业医保；
3.年度体检，免费员工班车，工作日免费午餐；
4.国际化工作环境，扁平化管理；


KEY RESPONSIBILITIES:
Act as the first point of contact for staff in requesting IT support. Provide warm and welcoming personal service to all team members and manage requests efficiently and effectively, e.g. by implementation of a ticketing system.

General RESPONSIBILITIES:
61 To take responsibility for the day-to-day running of helpdesk and associated processes including proactively:
61 coordinate all help desk tickets of the school
61 Manage the asset tracking system of both hardware and software
61 support all students, staff with the administrative tasks and communications
61 manage the dedicated helpdesk, providing an innovative, welcoming environment for all
61 manage the procurement, tagging and deployment of all ICT assets.

Organization of IT services
61 Coordinate daily processes and procedures to meet address ICT requests from staff, students, parents
61 Develop and monitor mechanisms for prioritizing and managing ICT requests pro-actively and in a timely, well-communicated manner
61 Coordinate the Help Desk staff including management of work priorities, standards and roster
61 Coordinate the ticketing system including the allocation of tickets to staff, ensuring on high-level communication and ticket prioritization
61 Ensure the ready availability of help desk resources (e.g. spare parts, replacement computers, other consumables)