Job Summary: The Product Operations Manager will be responsible for operations management throughout the product lifecycle, continuouslyoptimizing and improving product operations strategies through user feedback and data analysis to create a superior user experience that not only meets the needs of external HCPs and patients, but alsosatisfy internal user’s expectation.
Responsibilities:
Responsible for the user operation of the product, understand user needs and preferences through user behavior analysis, user research, etc., and provide personalized user service and support.
Analyze and interpret product operation data, discover user behavior patterns and opportunities, and put forward corresponding optimization suggestions and measures to improve the user experience and operation effect of the product.
Develop a product's operational strategy, work closely with the collaboration team to innovate user acquisition channels and retention programs, drive product growth, and create impact/value forboth HCPs and patients.
Coordinate among different internal and external key stakeholders to make sure the product operations activities maintain the highest quality and speed requirementsand in align with key stakeholders’ expectations.
Make sure the product operations activities comply with relevant SOP governance requirements.
Education and Experience:
At least 3-5 years of experience in product operation Experience with healthcare industry‘s product operation is preferred
Excellent user operation strategy and data analysis capabilities
Strong user thinking or strong interest in user operation is preferred Bachelor’s degree is required; Master's degree preferred
Technical Skill Requirements:
Excellent sense of teamwork/collaboration Strong analytical and strategic skills Excellent oral and written communications capabilities and presentation skills Excellent English and Mandarin Chinese skills High attention to detail, precise and accurate delivery of work Strong sense of responsibility, good interpersonal communication, and coordination skills.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.