Position summary:
Provide in-lab technical services of Mako, system installation, Field Service and Maintenance to enhance the customer satisfaction with Mako.
Essential Duties & Responsibilities: (Detailed Description)
61 Support Mako procedures in Mako installed and sample hospitals. Provide onsite guidance for customers on Mako operation and equipments maintenance.
61 Collect technical issues of Mako from MPS and for problem solving.
61 Support MPS team to establish and maintain close relationship with key accounts.
61 Support sales and marketing team on Mako demonstration / exhibition activities.
61 Provide high quality service to customers to enhance Stryker and Mako branding.
61 Compliant to Stryker Code of conduct and other corporate policies. Adherent to applicable local laws and industry code of ethics including but not limited to FCPA, AdvaMed Code of Ethics. Do the right things and do things right.
Education & Experience:
61 Bachelor’s degree (medical related preferred)
61 1 year working experience in surgical device related company(Orthopedic preferred)
61 Surgery case support experience Or Nursing experience in operating room is a plus
Physical & Mental Requirements:
61 Good communication/interpersonal skills both internally and externally
61 Customer oriented
61 Willing to learn and good learning ability
61 Strong sense of responsibility
职位概要:
提供Mako手术机器人相关技术服务，包括系统安装，现场技术支持和维护等，以提高客户对Mako的满意度。
主要职责:(详细说明)
支持Mako安装程序，为客户提供操作和设备维护的现场指导；
与销售团队沟通，收集Mako手术机器人的技术问题并解决问题；
支持销售团队建立并维护与大客户的密切关系；
支持销售和市场团队的产品演示/展览活动；
为客户提供高质量的服务，提升史赛克和Mako的品牌形象；
遵守史赛克行为准则和其他公司政策。遵守法律和行业道德规范，包括但不限于FCPA、AdvaMed道德规范。做正确的事，把事情做对。
任职要求：
本科学历（医疗相关专业优先）；
1年外科器械相关公司工作经验（骨科优先）；
有外科病例支持经验或手术室护理经验者优先；
良好的内部和外部沟通/人际关系技巧；
以客户服务为导向；
乐于学习，有良好的学习能力
责任心强