Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
Assist in new equipment integration, “add-ons,” and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Requirement:
1. Bachelor or master’s degree in mechanical engineering or relative course
2. If well knowledge in Semiconductor will be plus
3. Good communication skills, team player, service orientate
4. Able accept work shift and oversea support if need
5. Proficient in English