This position is responsible for identifying and executing strategic initiatives and analyses involving North American import operations from overseas suppliers. Import activity will focus on finished goods and service parts to include end to end ownership from point of origin through delivery to final destination. This role will be required to lead strategic projects and perform analyses to drive cost improvement, compliance, and customer satisfaction.

Your Day-to-Day

-Act as a liaison between suppliers, ocean carriers, freight forwarders, customs brokers and Whirlpool internal functions such as deployment, production planning and distribution centers

-Oversight of Listco KPI Management Operating System (MOS) to include timeliness, accuracy and accessibility of KPIs; support corrective actions for Listco to meet or exceed agreed upon KPIs

-Manage weekly carrier allocations with 3PL (booking + smart allocation adjustment + carriers carrier management)

-Manage origin documentation (timeliness, accuracy and completeness) and origin overdue payment issue with 3PL

-Gather and assemble large amounts of data from multiple sources and perform detailed analyses to drive improvement

-Lead strategic projects and consult on the best approach on issues with alternative solutions

-Identify root cause of issues and put steps in place for resolution
Communicate any known issues at origin, to include production or logistics issues impacting ability to meet shipping requirements, and address escalated issues and concerns from process partners

-Co-develop reporting packages of in transit shipping activity for process partners to pro-actively and effectively communicate order shipment status and final arrival estimates

-Multi-task with various responsibilities, while being accountable for results in a fast paced environment

-Lead communication with NAR process partners on quality holds.

Background and Experiences：

-Bachelors Degree in Supply Chain, logistics, business management or related field

-In depth knowledge of import operations and international transportation

-Project Management skills and the ability to collaborate cross functionally

-Strong problem solving skills and resourcefulness at seeking resolution and finding subject matter experts (SMEs) to assist

-Strong analytical skills and the ability to manipulate data from multiple sources

-Strong communication skills including formal and informal and both written and verbal

-Ability to work independently and properly prioritize workloads and other assignments

-Ability to multi-task in a timely/accurate manner with strong organization skills and close attention to detail

-Ability to make sound fact-based decisions in a timely manner even in the face of ambiguity

-Strong knowledge of computers and software including: Google tools and or MS Office apps to include Excel

-English language proficiency

-International / multicultural experience is desirable