Semiconductor Mask Solutions Service Engineer
Position Summary
The Service Engineer is responsible for maintenance and troubleshooting on tools of Semiconductor Mask Solutions (SMS) and support Mask shop customers in China/ Greater China.
The Service Engineer will aim to serve the customer and improve customer satisfaction, build up his/her own technical knowledge through official training, as well as self-learning.
He / she is expected to be a role-model and drive a performance and customer-oriented culture within Carl Zeiss SMS organization.

Main Task
1. Perform technical field service activities
o Installation and commissioning of equipment
o Troubleshooting, repair, and maintenance
o Escalation to HQ for support
o User training / customer training
o Providing sales support when needed
o All necessary reporting as per company policy
2. Ensure customer satisfaction and efficient service support
3. Provide customer service / support with issue resolution; ensure open service issues are closed out in a timely manner
4. Provision of demo products maintenance to ensure excellent product performance in all demonstrations
5. Participation in service training (both internal and external trainings)
6. Report to Service supervisor / factory on product issues experienced such as standards of production, quality and safety of the product range
7. Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales admin, logistics, customers and application specialists etc.
8. Provision of follow-up support to customers after equipment installation to ensure a smooth completion of the contract
9. Provision of technical sales assistance in product configuration selection inclusive of software and hardware recommendations
10. To take initiative in updating one’s own product & technical knowledge by attending training programs organized by the Company

Requirements
Education
1. Bachelor degree and above, majored in Engineering of Electrical, Automation, Electronics, Mechanical, or Optics related field.

Experience
1. Minimum 3 years experience in Semiconductor equipment field service
2. Prior experience in automation controlling or optics would be a plus
3. Good manner of English in reading, writing and speaking

Other skills
1. Strong logical thinking and problem solving skill
2. Working under pressure and great attention to details
3. Team player and excellent communication skills cross functions and region
4. Can adapt to frequent traveling