Position Summary
- Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from custom-er
- Build good relationship with customers and provide timely response to all requests from both internal and ex-ternal customers.
Requirements
Education
- College or above degree in industry technology relevant. Major in mechanical and electrical is preferred
Experience
- 2 years of relevant industry work experience, possessing knowledge in electronics and mechanics
- Having customer service experience is best
- Good communication and customer service awareness.
Other skills
- Have basic computer knowledge and operational skills
- Capable of working independently and collaboratively,
- Good English listening, speaking, reading, and writing skills
- Willing to travel.
- Self motivation, willingness to learn and innovate
Job Description
Main Tasks
- Comply with the company's regulations and process. Maintain the company brand.
- Having systematic theoretical knowledge of serve service products.
- Provide on-site services such as machine installation, maintenance, relocation, and troubleshooting.
- Provide request report (including but not limited to service reports, complete system information etc.) on time with quality and quantity assurance.
- Develop and maintain customer relationships to improve customer satisfaction, support service business de-velopment.
- Strive to solve customer problems, respond promptly to work arrangements,
- Solution oriented and able to work independently and collaboratively.
- Timely provide feedback on on-site issues (including but not limited to quality issue, process issue and market-ing information).
- Protect the company's intellectual property, assets, and service tools.
- Contribute to the digital transformation of services
- Fulfill other related responsibilities assigned