Job Summary
Delivery of quality support services to customers achieving highest customer satisfaction. Fully and quickly responsible for customer request and follow plan to finish daily work, maintain good relationship with customer and finish work assignment from TL/DM on time. Fully understand the company’s goals, highly match, and implement closely as plan.
90% onsite products support, 10% paperwork.

Principal Accountabilities
1. Practice KLA core value behavior
2. Allocate appropriate resources to ensure the overall high support service quality for system installation and ongoing service and ensure timely response to customer and be fully responsible for customer satisfaction.
3. Accountable for the excellent on-going customer relationships with assigned accounts or accounts in the assigned territory.
4. Proactively read customer needs and provide value-added services to customers.
5. Manage and ensure the timely and accurate reporting of open calls in Open Up Time system in accordance with company policy.
6. Responsible for the spare parts management and maintenance according to the company policy.
7. Initiate identify and lead improvement projects to achieve company objectives.
8. Responsible for newcomer, coaching and development to raise the new employee competency to achieve company objectives.
9. Complete employee performance evaluation process and goal setting before deadline.
10. Participate and take on additional assignments and projects as required.
11. Paperwork, return CSR, close request, and return unusable part in time.

Minimum Qualifications
1. University graduate on Electronics/Mechanical/Computer Science or equivalent.
2. >1 year relevant experience.
3. Good command of spoken and written English and local language.
4. Good interpersonal skill and proven record of a team player.
5. Basic trouble shooting skill.
6. Basic presentation skill.
7. Industry process and integration knowledge.
8. Customer oriented and good customer handling skill