一、Job Responsibilities

1、Support the CSR to ensure we are providing the optimal MX (Maxima Experience)
2、Reconcile daily receipts from the Factory and facilitate accurate allocation to customer orders.
3、Ensure accurate invoices to Customers.
4、Support any/all customer order management tasks
5、Collaborate with US and overseas counterparts on daily workload needs and problem-solving.
6、Assist the CSR team with regular reports and analysis
7、Research Customer chargeback claims.
8、Handle Sales requests with efficiency and professionalism.

二、You should have…
Strong Communication: Success in this role hinges on your capacity to communicate effectively both vertically and horizontally with cross-functional team members, ensuring seamless collaboration. Command of English is very important.
1、Problem-Solving Skills: Ability to analyze challenges and present effective solutions to the Leadership Team, demonstrating your ability to think critically and find innovative solutions.
2、High Responsiveness: You should be highly responsive, ready to address challenges promptly with a creative problem-solving mindset.


三、Education and Experience:
1、4-5 Years of Working Experience: You should have a strong background with 4-5 years of experience working in a professional setting.
2、Proficiency in Microsoft Office Suite: Being proficient in Excel and all other Microsoft Office applications is essential, enabling you to efficiently manage data and generate reports.
3、Organizational and Communication Skills: Your role will require excellent organizational and communication skills, underpinned by meticulous attention to detail, ensuring precise execution of tasks and effective collaboration with team members.



一、岗位职责

1. 支持CSR（客户服务代表），确保我们能够为客户提供***的MX（Maxima体验）。
2. 核对工厂每日收款，并协助准确分配给客户订单。
3. 确保向客户开具准确的发票。
4. 支持所有客户订单管理任务。
5. 与美国和海外同事合作，满足日常工作需求和解决问题。
6. 协助CSR团队制作定期报告和分析。
7. 研究客户退款索赔。
8. 以高效和专业的方式处理销售请求。

二、你应该具备以下能力：
1. 良好的沟通能力：在这个角色中取得成功取决于你与跨职能团队成员进行有效沟通的能力，确保无缝协作。熟练掌握英语非常重要。
2. 问题解决能力：能够分析挑战并向领导团队提出有效的解决方案，展示你善于批判性思考和寻找创新解决方案的能力。
3. 高度的响应性：你应该具备高度的响应性，以创造性的问题解决心态迅速应对挑战。



三、教育背景及工作经验：
1、4-5年工作经验：你应该具备在专业环境中4-5年的工作经验，有较强的背景。
2、熟练掌握微软办公套件：熟练掌握Excel以及其他所有微软办公应用软件是必需的，这将使你能够高效地管理数据并生成报告。
3、组织和沟通能力：你的工作需要具备出色的组织和沟通能力，同时要注重细节，确保任务的精确执行和与团队成员的有效协作。