Position Overview:
Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints.

Key Outcomes:
*Servicing with high quality services in line with company policy and operation standards
*Ensuring customer satisfaction that should exceed customers’ expectation.
*Pro-active problem solving skills and deadline oriented.

Position Accountabilities:
*Follow the handling procedures as laid down for the customer.
*Provide timely response to customer’s queries or requests on daily operations.
*Update customer with shipment status from time to time proactively
*Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.
*Perform any special duties or projects as assigned by the superior.
*Proper documentation filling
*Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing.
*Make sure the accurate system transaction and document creation.

Relevant Education Background, Hard Skill, Knowledge and Experience:
*Diploma or equivalent
*2 years of experience in a related capacity
*Ability to work effectively in a customer driven deadline environment
*Good command of written English and spoken Chinese, Mandarin an asset.
*Willing to work extended hours when required
*Willing to work on shifts.

Core Competences:
*Managing Change
*Target and Result Focus
*Team work spirit

Working Relationships:
*Internal: Freight / Logistics / Key Account Management
*External: Customers / Suppliers of Customer / Manufactures of Customer