Position Overview:
Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints.

Key Outcomes:
87 Servicing with high quality services in line with company policy and operation standards
87 Ensuring customer satisfaction that should exceed customers’ expectation.
87 Pro-active problem solving skills and deadline oriented.

Position Accountabilities:
87 Follow the handling procedures as laid down for the customer.
87 Provide timely response to customer’s queries or requests on daily operations.
87 Update customer with shipment status from time to time proactively
87 Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.
87 Perform any special duties or projects as assigned by the superior.
87 Proper documentation filling
87 Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing.
87 Make sure the accurate system transaction and document creation.

Relevant Education Background, Hard Skill, Knowledge and Experience:
87 Diploma or equivalent
87 2 years of experience in a related capacity
87 Ability to work effectively in a customer driven deadline environment
87 Good command of written English and spoken Chinese, Mandarin an asset.
87 Willing to work extended hours when required
87 Willing to work on shifts.

Core Competences:
87 Managing Change
87 Target and Result Focus
87 Team work spirit

Working Relationships:
87 Internal: Freight / Logistics / Key Account Management
87 External: Customers / Suppliers of Customer / Manufactures of Customer