岗位职责：
Job Responsibilities
1. 订单处理
- 负责客户订单的接收、审核、录入及跟踪，确保信息准确性和及时性。
- 协调销售、物流、财务等部门，推动订单全流程执行（从确认到交付）。
- 处理订单异常（如延迟、变更、取消），及时与客户沟通并解决问题。
Order Processing
- Receive, review, and input customer orders, ensuring accuracy and timeliness.
- Coordinate with sales, logistics, and finance teams to drive end-to-end order fulfillment.
- Resolve order exceptions (e.g., delays, changes, cancellations) and communicate with clients.

2. 询价处理
- 及时处理收到的询价，根据市场情况及公司内部定价规则，制定初步的报价文件
Process incoming Requests for Quotation (RFQ) by organizing documentation and preparing initial drafts for review

3. 合同执行
- 审核销售合同条款，确保与公司政策一致，跟踪合同履行进度。
- 管理合同归档及台账更新，监控付款、交货、验收等关键节点。
- 协助处理合同争议或违约情况，协同法务部门提供支持。
Contract Execution:
- Verify sales contract terms for compliance, monitor fulfillment progress.
- Maintain contract records and track key milestones (payment, delivery, acceptance).
- Assist in resolving contract disputes, collaborating with legal team if needed.

4. 数据与报表
- 维护订单和合同数据库，定期生成执行状态报告（如交付率、违约率）。
- 分析订单执行问题，提出流程优化建议。
Data & Reporting：
- Update order/contract databases and generate regular performance reports.
- Analyze execution issues and propose process improvements.

5. 客户协作
作为客户与内部团队的桥梁，解答订单/合同相关咨询，提升客户满意度。
Customer Coordination
- Act as a liaison between clients and internal teams to ensure satisfaction.

任职要求
Qualifications
1. 本科及以上学历
Bachelor’s degree or above.

2. 3年以上订单管理相关经验，欧美企业工作经验者为佳
Over 3 years working experience in order management, prefer working experience in European/US company.

3. 英语可作为工作语言，大学英语四级及以上。
Workable English level, CET-4 or above.

4. 熟练使用Office办公软件。
Proficiency in MS Office.

5. 具备优秀的沟通能力及客户服务意识。
Strong communication and customer service skills.

6. 独立完成工作的能力，抗压。
Ability to work independently and under pressure.

7. 具备基础法律知识，能解读合同条款。
Basic legal knowledge to interpret contract terms.