负责前线安装和维护保养过程中，客诉问题的判断和请款。
1.在SAP系统中负责前线的客诉处理，及判定问题的责任，为客户提供最快捷的解决方案。
2.当出现大批量的物料失效问题时，及时联系相关技术部门或者供应商去现场核查，了解客户需求并将其反馈在系统中做好订单；
3.当客户反馈出现图纸或者订单配置错误问题，及时与相关PCM技术部门，CSC过程部门以及销售部门沟通，让其为客户提供相关的解决方案。
4.在SAP系统中代供应商或者客户向财务请款。
5.对于前线物料缺件坏件情况，应根据装箱单及时与通力相关部门（供应商，物流公司等）沟通澄清，及时解决客户的物料需求。

岗位要求：
大专以上学历；
熟悉制造业ERP系统流程，有使用和操作过SAP系统优先；
熟悉MS办公软件，尤其是Excel报表制作；
英文能沟通；
思路清晰，有良好的团队协作能力，工作主动性强。

薪资福利

多元化的员工培训（产品知识培训、办公技能培训等）；
健全的员工关怀机制（年度体检、商业保险、子女险）；
合理优厚的薪金：工资、13薪，年度调薪；
完善的假期组合：带薪年假（10天）、带薪病假（10天）、法定假期、周末双休；
优厚的福利体系：养老保险、医疗保险、生育保险、工伤保险、失业保险及住房公积金，额外为
员工办理商业保险；
丰富多彩的员工活动：生日福利、节日福利、员工俱乐部（羽毛球，骑行，读书等）、员工旅游等；
良好晋升机会：内部横纵向发展/晋升，入职满18个月可申请全球项目职位；
舒适的工作环境：写字楼，茶水间有免费咖啡和茶；
弹性上班时间：8:00am-9:30am都可以上班。

About HCL China

HCL Technologies is a global transformational enterprise with significant presence in China Mainland and Hong Kong. Our offices in Shanghai, Beijing, Qingdao, Tianjin，Dalian, Suzhou and Kunshan offers an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO by leveraging its extensive global offshore infrastructure that impact and redefine the core of our clients' business. We now have more than 1000 employees in China and over 120 thousand employees globally through out 49 different countries.
At HCL we strive to develop and support pathways for personal growth where you can build and extend your professional, technical/functional skills maintaining latest release qualifications education and training.
HCL China offers a unique opportunity where your employer puts you *** and customers second. At HCL, we believe in EMPLOYEE ***. HCL's enlightened approach to employee development focus on giving people whatever they need to succeed: be it a virtual assistant or talent transformation sabbaticals; expert guidance or fast track growth; inner peace or democratic empowerment.