The Auditor is an individual contributor responsible for planning and conducting regular and one-time audits of vendor billing invoices to validate the accuracy of charges, compliance with tariff regulation and/or contractual terms and conditions. The Auditor will also provide alternatives and opportunities for optimizing cost savings on behalf of Tangoe clients. 作为个人贡献者,审核员负责对运营商的电讯发票进行审核,确保其收费正确、符合税务相关法规的要求和/或合同条款的规定。审核员还需代表客户提交有助于优化费用的代替方案。
As an Auditor, your primary duties and responsibilities include the following. Other duties may be assigned. 审核员的主要职责如下: 1. Obtain and review vendor contracts, customer service records, invoice and tariffs for all client services to ensure accurate service plans, billing, etc. 为客户所使用的电讯服务,获取并检查运营商的合同、客户服务档案、发票以及税务资料,确保服务方案和收费的正确性。 2. Work independently to complete all audit activities for client assignments and finalize by writing audit reports to document findings and make recommendations to clients. 独立自主完成分配到客户的所有审核工作,最终形成审核报告,记录所有发现的问题,并向客户提交推荐的优化方案。 3. Become familiar with contract and tariff interpretations to help support savings/audit positions. 与客户回顾审核报告,向运营商提起费用投诉,管理整个的投诉过程直到最后完毕。 4. Establish and maintain positive business relationship with clients (internal and external) and vendors. 积极寻找目前工作流程中的改善机会并提交改善意见。 5. Review audit reports with clients and file disputes with vendors, managing the entire dispute process to closure. 与客户沟通审核报告,发送争议文件给运营商,管理并解决相关相关费用争议。 6. Develop focused efforts on maintaining high levels of productivity. 努力保持较高水平的生产力。 7. Develop effective management of multiple priorities, projects, and tasks. 对多个优先事项、项目和任务进行有效管理。
Qualifications include: 要求: 1. Excellent oral and written communication skills. 英语读写熟练,口语能够沟通。 2. Fully proficient in MS Access and Excel. 熟练使用Excel(函数公式、筛选、格式、vlookup、数据透视等) 3. Able to work/adapt to fast growing and changing environment. 有较强的学习能力和沟通能力。 4. Data analysis experience is a plus. 有数据分析经验者优先考虑。 5. Requires strong inter-personal skills for working with internal, client and vendor. 较强的人际交往能力, 能与同事、运营商和客户合作。