Job Title: Service Delivery Analyst
职位名称：服务交付分析专员
How Service Delivery Contributes to Tangoe

The Service Delivery team supports Tangoe in order to deliver an exceptional customer experience. This includes:

客户服务部门旨在为Tangoe的全球的客户提供卓越的服务。包括：

· Provide critical support and management of customer fixed and mobile carrier invoices

为客户的固定跟移动通讯发票提供关键性的管理跟支持。

· Ensure invoices are received, processed, and allocated according to customer business rules and requirements

确保所有发票都能够客户规则跟要求进行及时的收取，处理跟成本划分。

· Identify process improvement opportunities and define system improvements based on client requirements and processes

针对客户需求和现有流程，积极寻求流程优化及系统改善方案。










Responsibilities职责：

As a Service Delivery Analyst your primary duties and responsibilities include the following. Other duties may be assigned.

客户服务专员的的主要职责包括以下内容以及主管分配的其他工作。

· Monitor client invoices to ensure all expected invoices are received and loaded into Tangoe’s expense management tools

管理客户发票，确保所有发票都及时收取并导入天可的费用管理系统。

· Allocate client charges to appropriate cost center and General Ledger (GL) codes based on client rules

根据客户要求，将客户的电信费用划分到正确的成本中心跟总账代码。

· Resolve any invoicing/billing issues with telecom carriers

跟电信运营商沟通解决发票跟收费方面的任何问题。

· Maintain and reconcile telecom inventory

维护并且整理电信服务库存记录。

· Work with cross functional teams to develop and enforce clear processes and procedures

与跨职能团队开发跟强化清晰的操作流程。

· Create, maintain and review customer action items as part of recurring operational status meetings

记录，维护并定期跟客户汇报行动项目。

· Maintain the highest quality customer service standards and attitude

维护***水平的客户服务质量与服务态度。

· Produce and deliver required reporting and invoice batching

生成并提交必须的报告及发票数据。










Qualification include胜任要求：

· Excellent written English skills, with good oral English as a plus.

优秀的英语读写能力。听说能力良好为佳。

· Familiarity with telecommunications a plus

熟悉电信领域为佳。

· Proficient with business applications and Microsoft Office applications (Excel, Word, Outlook, PowerPoint)

熟悉商业应用及微软办公软件（Excel, Word, Outlook, Powerpoint）

· Excellent written business communication and verbal presentation skills

良好的商业沟通跟口头演讲技能。

· Strong analytical skills and knowledge of invoicing/payment processing

具有良好的分析能力。了解发票处理跟付款流程。

· Individual must have strong customer service skills and the ability to work/adapt in a fast-growing environment

具有良好的客户服务技能并对快速成长的商业环境具有很强的适应能力。

· Self-starter with the ability to multi-task, manage workload, be accountable, and deliver results.

做事积极主动，能够同时处理多项工作，管理好工作量，对自己的工作负责并且能按时交付工作结果。