Description
61 Provide second-level support for KTOC application, including troubleshooting and resolving technical issues, communication with End Users for case details and case resolution.
61 Collaborate with development teams to identify and implement solutions for application-related issues, deliver high-quality support services.
61 Conduct problem management for repetitive issues and major incidents when necessary. Analyze the root causes of any incident and take corrective actions.
61 Assist in the deployment of application updates.
Deliverables
61 Resolutions to IT End Users for Incidents and Service requests
61 Proactive problems management
61 Root Cause Analyses
61 Corrective actions
61 Knowledge articles

Skills, Education and Experience
61 Bachelor’s degree in relevant IT field
61 Familiar with sales process, knowledge of SAP sales order
61 Release, deployment management and testing expertise
61 Excellent collaboration and communications skills in English
61 ITIL Foundation knowledge
61 Nice to have experience of integration tools and understanding on API usage