岗位职责：
1. Provide second-level support for application, including troubleshooting and resolving technical issues, communication with End Users for case details and case resolution.
2. Collaborate with development teams to identify and implement solutions for application-related issues, deliver high-quality support services.
3. Conduct problem management for repetitive issues and major incidents when necessary.
4. Analyze the root causes of any incident and take corrective actions.
5. Assist in the deployment of application updates.

任职要求：
1. Bachelor’s degree in relevant IT field
2 Nice to be familiar with sales process, knowledge of SAP sales order
3. Release, deployment management and testing expertise
4. Excellent collaboration and communications skills in English
5. Nice to have experience of integration tools and understanding on API usage
6. ITIL Foundation knowledge is a plus